Shipping Policy

Thank you for shopping at Snowdrop Group LLC! We strive to provide the best service possible and ensure that your order arrives in a timely manner. Please review our shipping policy below for details on how we process and ship your orders.

 

1. Processing Time

All orders are processed within 1-3 business days (Monday through Friday, excluding holidays).

Orders placed on weekends or holidays will be processed the next business day.

You will receive an email notification once your order has been shipped, including tracking information if available.

 

2. Shipping Methods and Costs

We offer the following shipping options for domestic and international orders:

 

Standard Shipping (Domestic): Typically arrives within 5-7 business days.

Expedited Shipping (Domestic): Typically arrives within 2-3 business days.

International Shipping: Delivery times vary based on destination, but typically takes 7-14 business days.

Shipping costs are calculated at checkout based on the weight of your order, the shipping method chosen, and your shipping address.

 

3. Shipping Destinations

We currently ship to the following locations:

 Domestic (United States): We ship to all 50 states.

International Shipping: We ship to select international locations. Shipping rates and delivery times vary by country.

If we are unable to fulfill an international order, we will notify you and offer a full refund.

 

4. Order Tracking

Once your order is shipped, you will receive a tracking number to monitor your shipment. Please note that it may take up to 24 hours for tracking information to be updated in the carrier’s system.

 

5. Shipping Delays

While we strive to meet our estimated shipping times, please be aware that unexpected delays can occur due to circumstances beyond our control, such as weather, carrier issues, or customs processing for international orders. We appreciate your patience and understanding.

 

6. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or mis-deliveries caused by incorrect or incomplete shipping information. If you notice an error in your shipping address, please contact us immediately at support@snowdroponline.com.

 

7. Customs, Duties, and Taxes (for International Orders)

For international orders, customs duties, taxes, or other fees may apply depending on the destination country. These charges are the responsibility of the customer. Please check with your local customs office for information regarding these fees before placing an order.

 

8. Damaged or Lost Items

If your order is damaged during shipping or if you believe it has been lost, please contact us immediately at support@snowdroponline.com. We will work with you and the carrier to resolve the issue and ensure that your item is either replaced or refunded.

 

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy section on our website. Items returned due to customer preference may be subject to return shipping fees.

 

10. Contact Us

If you have any questions regarding our shipping policy or need further assistance, please feel free to reach out to us at:

 

Snowdrop Group LLC

Email: support@snowdroponline.com

Address: 30 N Gould St #5935, Sheridan, WY 82801